Check your technological capabilities
Make sure that the provider offers commitments for the availability of the solution and the attention of doubts and incidents through an SLA (Service Level Agreement). The availability of specific certifications that guarantee the quality of IT processes, such as ISO 20000 or ISAE3402, would be another aspect to be evaluated.
Safety and reliability
Invoices contain sensitive information. Therefore, it is essential that the provider guarantees confidentiality in the treatment of information and security in its management and storage through international standards such as ISO27001, TIER or external audits.
Knowledge and experience
It is important that your partner accredits a high knowledge and experience in the development of global e-invoicing Small Practices Medical Billing Services projects in the countries in which you must operate.
Client Portfolio
Check the volume of customers your partner serves. Identify if they effectively respond to an international profile and value the opinions of these customers.
Collaboration agreements with other service providers
In projects that require the participation of third parties, the service provider should ensure a policy of trust partnership. In this way, you will be able to benefit from a structure of collaborators that offer specific services in the different regions in which it must operate, reserved only for local suppliers in accordance with the different laws regarding certifications, signatures or specific communications related to electronic invoicing.
Certifications and relations with tax authorities
It is important that your technology provider maintains open lines of communication with the tax authorities, so that it can permanently update the solution to current legislation. In addition, sometimes, the tax authorities establish certification processes that technology providers must pass in order to provide their services in different countries.
Permanent and multilingual support line
A personalized and close support is better than impersonal customer service centers based on the issuance of tickets and the management of automatic procedures. Having consultants who know the ins and outs of your solution and who are able to speak to each user in their own language will be crucial to achieve a quick resolution of any questions or incidents that may arise.
Broad range of solutions
The electronic invoice represents a part of all the transactions that a global electronic communications platform can handle. The most advanced technology providers should be able to offer you higher value-added solutions and services that integrate the management of multiple business transactions through technologies such as EDI or CRP / VMI continuous replenishment systems.
Financial profit
Having a financially stable service provider will guarantee the continuity of the service over time.
Interoperability
Do not compromise the choice of your partner under exclusive agreements, or link your electronic billing solution to those who do not have an interoperable communications infrastructure, capable of managing the exchange of your electronic documents with 100% of your interlocutors.